Refund policy

At Goddess Hair, quality is our standard — not an option.

Every wig and hair unit is carefully inspected before it is approved for sale. We thoroughly examine texture, density, lace construction, stitching, and overall finish to ensure that only premium-quality products reach our customers. Any unit that does not meet our strict quality standards is immediately returned to our supplier.

Because of the nature of our products and for hygiene and health protection reasons, Goddess Hair does not accept returns or exchanges once a wig has been delivered.

All sales are final.

 

NON-RETURNABLE ITEMS

Due to hygiene regulations and the intimate nature of hair products, we cannot accept returns or exchanges for:

• Wigs that have been worn

• Units with lace cut or altered

• Hair that has been washed, styled, brushed, or customized

• Items without original packaging

• Sale or promotional items

 

QUALITY GUARANTEE

We stand firmly behind the quality of our products. If you receive an item that is defective due to a manufacturing fault, or if you receive the wrong product, you must notify us within 48 hours of delivery.

To report an issue, please email:

support@goddesshairsa.com

 

Include:

• Your order number

• Clear photos of the product

• Description of the issue

If the product is confirmed to have a manufacturing defect, we will arrange an appropriate resolution in accordance with South African consumer protection regulations.

ORDER CANCELLATIONS

Orders cannot be cancelled once processing has begun.

 

By completing your purchase with Goddess Hair, you acknowledge and agree to this Refund & Exchange Policy.