Shipping policy

At GODDESS Hair, we are committed to delivering your order securely and efficiently anywhere in South Africa.

ORDER PROCESSING

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

DELIVERY TIMEFRAMES

• Standard Shipping: 7–9 business days
• Priority Shipping: 3–5 business days

Please note that delivery timeframes may vary during high-demand periods or promotional sales.

SHIPPING FEES

Shipping costs are calculated at checkout based on your delivery location.

We may offer free nationwide shipping on qualifying orders during promotional periods. Any such offers will be clearly stated on our website.

TRACKING YOUR ORDER

Once dispatched, you will receive a tracking number via email. Customers are responsible for providing accurate shipping information at checkout. Goddess Hair is not responsible for delays resulting from incorrect or incomplete address details.

FAILED DELIVERY

If a delivery attempt is unsuccessful due to customer unavailability or incorrect address information, additional courier charges may apply for re-delivery.

RISK & OWNERSHIP

Risk of loss passes to the customer once the order has been successfully delivered to the provided address.

INTERNATIONAL SHIPPING

At this time, Goddess Hair primarily ships within South Africa. For international shipping inquiries, please contact us directly at support@goddesshairsa.com.

For any delivery-related questions, please contact our support team and we will gladly assist you.